Programmes
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Our Training Programs
Practical Learning for Operational Teams
We provide HRD Corp–claimable soft skills training focused on behaviour change, communication, professionalism, safety, emotional regulation, and workplace culture. Our programs are practical, interactive, and suitable for blue-collar and operational teams.
Frontline / Customer-Facing Skills
Customer Service Excellence
Equip frontline staff with the professionalism and communication skills to create excellent customer experiences.
Customer Service Communication for Frontline Workers
Practical techniques to improve customer interaction, clarity, and service delivery.
Handling Difficult Customers & Complaints
Train staff to manage challenging customer situations with composure and problem-solving skills.
Human Resources / HR Management
Understanding Labor Law & Employee Rights
A practical guide to Malaysian labour law, employee rights, and HR compliance.
Performance Management: KRA / KPI Framework
Learn how to set measurable goals, evaluate performance, and develop effective KPI systems.
Handling Misconduct & Problematic Employees
Equip HR and supervisors with the right steps, documentation, and strategies to handle discipline issues.
Leadership & Supervisory
Supervisory Essentials: Leading Frontline Teams
Equip frontline staff with the professionalism and communication skills to create excellent customer experiences.
Coaching & Mentoring for Supervisors
Teach supervisors how to guide, support, and develop staff using coaching-based leadership.
Decision-Making & Accountability for Managers
Improve judgment, responsibility, and leadership discipline among team leaders and managers.
Soft Skills / Personal Development
Time Management & Work Efficiency
Tools and techniques to improve productivity, prioritization, and daily work habits.
Emotional Intelligence & Anger Management
Build emotional control, empathy, and self-awareness for better teamwork and communication.
Adaptability & Resilience Training
Strengthen mindset, flexibility, and readiness for change in dynamic work environments.
Team Culture & Organizational Excellence
Building Positive Workplace Culture
Learn to create a respectful, cohesive, and high-performing workplace environment.
Teamwork & Collaboration Skills
Enhance team synergy, cooperation, and communication.
Conflict Resolution & Team Harmony
Practical strategies for reducing workplace conflicts and improving team relationships
Workplace Safety & Compliance
Workplace Safety Awareness & Behavioural Safety
Promote safety-focused behavior and reduce workplace incidents.
Occupational First Aid & Emergency Response
Essential skills for handling emergencies, injuries, and safety incidents.
Fire Safety & Evacuation Drill Training
Prepare teams for fire emergencies and conduct effective evacuation processes
Team Building & Group Development
Strengthening Team Bonds
Foster stronger interpersonal connections and build trust through engaging team-building activities.
Group Problem-Solving & Creativity
Enhance team innovation, critical thinking, and collaborative problem-solving through guided challenges.
Boosting Morale & Motivation
Strategies to elevate team spirit, increase motivation, and create a positive, energized work environment.